NAVZELIA / After Purchase

Return & Refund Policy

This page covers standard returns, order issues, refunds, and cancellation requests for NAVZELIA purchases.

Return Period

Eligible items may be returned within 30 calendar days after confirmed delivery.

Standard Return Conditions

For a standard return, the item should generally be unused and in original condition, include its parts and accessories, retain original packaging where reasonably possible, and be accompanied by an order number or other valid proof of purchase.

How to Begin

Before sending an item anywhere, email service@navzelia.com with the order number, item, reason for return, and photos or video when relevant. Once the request has been reviewed and approved, we will provide the correct return instructions and warehouse address. The business address below is not automatically a return destination.

Shipping Costs for Returns

For an eligible change-of-mind or preference-based return unrelated to a product or fulfillment problem, the customer generally pays return postage. When an item is damaged, defective, incorrect, incomplete, or materially misdescribed because of the product or our fulfillment, we will provide an appropriate solution without imposing additional costs caused by that error on the customer.

Inspection and Refund Timing

Returned goods may be inspected after receipt. An eligible refund for an approved return goes to the original payment method after the item is received and inspected. Our processing generally takes 5–10 business days; the payment provider or bank may need extra time to show the credit.

Problems on Arrival

Contact us as soon as reasonably possible about damage, defects, incorrect or missing contents, or a material difference from the description. Provide your order number and relevant images or video. We will review the circumstances and arrange a reasonable replacement, refund, or return solution.

Cancellation

Contact us promptly if you wish to cancel. We will make a reasonable effort before fulfillment begins, but cannot guarantee cancellation after fulfillment or shipment starts. An order successfully canceled before fulfillment has no cancellation fee.

Contact

Email: service@navzelia.com
Brand: NAVZELIA
Operating company: Beijing Digital Electronics Home Network Technology Co., Ltd.
Business address: Room 6215, 2nd Floor, Building J6, No. 98 Guangqu Road, Chaoyang District, Beijing, China