NAVZELIA / Help Center
Frequently Asked Questions
What products does NAVZELIA offer?
The current nine-product collection covers Desk & Lighting, Desk & Organization, Table & Living, and Soft Furnishings.
Who operates NAVZELIA?
The store is operated by Beijing Digital Electronics Home Network Technology Co., Ltd., at Room 6215, 2nd Floor, Building J6, No. 98 Guangqu Road, Chaoyang District, Beijing, China.
How long does order processing take?
Usually 2โ4 business days after payment confirmation; up to 5 business days during holidays, promotions, or unusually high demand.
When might my order arrive?
Standard transit to supported U.S. destinations is generally estimated at 10โ15 business days after dispatch. Processing time is additional, and delivery estimates are not guarantees.
How much is shipping?
Available methods and their costs are displayed at checkout before payment.
Where does an order ship from?
Depending on stock and destination, an order may be dispatched from our facilities or designated fulfillment partners. The shipping origin may differ from the business address.
Will tracking be provided?
Available tracking information is normally provided after dispatch. Initial carrier updates may take time to appear.
What should I do about a delay or missing parcel?
Contact service@navzelia.com with your order number and tracking details. For a parcel marked delivered, check the delivery area, mailbox, reception, household members, neighbors, and carrier notices first.
How long do I have to request a return?
Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.
How do I send a return?
Email us before shipping the item. Include the order number, item, reason, and relevant photos or video. We will provide the applicable return warehouse address and instructions after approval. Do not automatically ship returns to the business address.
Who pays for return shipping?
Customers generally pay for eligible preference-based returns. For a problem attributable to the product or fulfillment, we will provide an appropriate solution without additional costs caused by that error.
When will a refund be processed?
Eligible refunds are generally processed to the original payment method within 5โ10 business days after an approved returned item has been received and inspected. The payment provider may require additional posting time.
Can an order be canceled?
Contact us promptly before fulfillment. We will make a reasonable effort, but cancellation cannot be guaranteed after fulfillment starts. There is no cancellation fee for a successful pre-fulfillment cancellation.
What if my item arrives damaged or incorrect?
Email the order number and clear photos or video where appropriate to service@navzelia.com. We will review the issue and arrange a reasonable solution.
How do I reach support?
Email service@navzelia.com or call 010-52995798. Customer service hours are MondayโFriday, 9:00 AMโ5:00 PM U.S. Eastern Time (ET), excluding public holidays.